Core service
A service desk that answers, every time
Phone, email or portal — all three reach the same engineers, 24 hours a day. Average hold time last quarter: 28 seconds. No scripted first-line reading from a card.
ISO 27001:2022 · Cyber Essentials Plus
Your technology,
quietly brilliant.
Nexis runs the IT, cloud and cyber security for 240 UK businesses from a service desk in Leeds. Flat monthly pricing, a named engineer who knows your systems, and a 15-minute response on anything critical.
- Monitored uptime
- 99.98%
- P1 response
- 15 min
- Endpoints run
- 2,914
Nexis Command
Leeds NOC · telemetry refreshed every 30 seconds
Uptime (12 mo)
99.98%
First response
4m 20s
Open P1 / P2
0 / 2
Tickets resolved · last 12 months
Uptime, trailing 30 days
99.98%
Backup jobs, last 24 hours
Microsoft 365 mailboxes148 / 148
File servers & shares96 / 96
Line-of-business databases68 / 68
Immutable copies held in two UK regions. Restore tested quarterly, not assumed.
The stack we run and support every day
- Microsoft 365
- Azure
- Amazon Web Services
- Fortinet
- CrowdStrike
- Veeam
- Ubiquiti
- WatchGuard
- Google Workspace
- Datto
- Intune
- Telemetry Pro
The platform
One contract, every layer of your IT.
Most firms stitch together a helpdesk, a phone system, an antivirus reseller and a backup invoice. We run all of it as one service, measured against one SLA, on one bill.
Time to first response
4m 20s
Median across 1,284 tickets resolved last month, measured from the moment you press send.
Sites under management
240+
From 8-seat studios in Sheffield to 420-seat multi-site groups across Yorkshire.
Cyber defence, not antivirus
- EDR with human triage, 24/7
- Conditional access & MFA rollout
- Dark web monitoring on your domain
Cloud & migration
We move what should move and retire what should not exist. Two of our last six migrations finished a fortnight early; the other four finished on the agreed day.
Azure · Microsoft 365 · Google Workspace · hosted desktop
Backup you can actually restore
3-2-1 backups, immutable copies in two UK regions, and a full restore test every quarter with the results emailed to you — evidence, not reassurance.
Restore test · Septemberpassed 61m
Restore test · Junepassed 54m
Connectivity, Wi-Fi and phones
Leased lines, managed Wi-Fi that holds up in a full meeting room, and a cloud phone system with call recording that satisfies your insurer.
Joining and leaving, handled in minutes
Starter and leaver processes that run themselves, so a new colleague is productive on day one and a leaver loses access within 15 minutes.
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Onboarding
Device imaged, accounts created, licence assigned, mailbox and Teams ready, security induction completed.
-
Offboarding
Sessions revoked, device wiped and returned, data handed to the line manager, mailbox archived per your retention policy.
How we work
The first 90 days, in order.
No big-bang cutover, no fortnight of silence. We audit before we touch anything, and you keep the audit whether or not you sign the contract.
-
Discovery & audit Week 1
Every device, account, licence and line catalogued. You receive a written risk register rated by likelihood and impact, plus a licence reclaim report — most firms are paying for 8–14% more licences than they need.
-
Stabilise Weeks 2–4
Patch gaps closed, MFA pushed to every account that can hold it, backup jobs proved by a live restore rather than a green tick. The things that fail at 2am get fixed first.
-
Migrate & modernise Weeks 5–10
Workloads moved to Azure or Microsoft 365 in planned evening windows, with a documented roll-back path for each one. Legacy servers retired and decommissioned with certificates of disposal.
-
Run & improve Month 3 onward
24/7 desk, a named account engineer, a quarterly business review with real numbers, and a rolling 12-month roadmap tied to your headcount plan.
240+
Client sites supported across the UK
1,284
Tickets resolved last month, 96% on first contact
99.98%
Monitored uptime across managed networks, 12 months
2,914
Endpoints and servers under continuous management
Security
Security is a routine, not a product you buy.
Fourteen UK SMEs in our client base were hit by a phishing-led breach in the last two years. All fourteen were running antivirus, a firewall and a backup. None of them had a routine. Here is ours.
- MFA on every account — app or hardware key, no exceptions for directors
- EDR with human triage on every endpoint and server, 24/7
- Immutable backups, tested by quarterly full restore
- Critical patches within 72 hours; everything else within 7 days
- Monthly phishing simulation with per-team reporting
- Documented offboarding: access revoked inside 15 minutes
The incident ladder
Every issue is graded the moment it lands. You can see the grade and the clock in the client portal.
| Grade | Example | Response | Onsite |
|---|---|---|---|
| P1 Critical | Ransomware, or the whole site is offline | 15 minutes | 4 hours |
| P2 High | Core system degraded, team can't work | 1 hour | Next working day |
| P3 Standard | One person blocked, workaround not obvious | 4 hours | Scheduled |
| P4 Request | New starter, change, project work | Next business day | As agreed |
- ISO 27001:2022 certified
- Cyber Essentials Plus
- Microsoft Solutions Partner
- SOC 2 Type II aligned
- £2m professional indemnity
Typical detection on a managed estate
- Phishing emails blocked
- 1,410 / month
- Endpoints isolated this year
- 7
- Mean time to isolate
- 6m 12s
- Successful breaches
- 0
Client proof
Asked, not advertised.
We ask every client for a review at the end of year one and publish what they say, unedited. Current average: 4.9 out of 5 across 86 reviews.
Priya Raghavan
Operations Director, Farrar & Sons — 180 staff, Bradford
"We swapped three suppliers for Nexis and the morning ticket queue stopped being a routine. Their engineer knows our stock system better than the vendor who wrote it. Migration to Azure finished two weeks early."
Tom Okafor
Finance Manager, Kestrel Legal — 34 seats, Leeds
"Phishing attempts still arrive, but nobody clicks. Two people fell for the first simulation, none in the last six. For a firm holding client funds that is the whole ball game."
Helen Boyd
Head of Property, Meadowbrook Housing — 420 seats, Wakefield
"A storage controller failed at 02:40 on a Sunday. We were back online by 03:15 on the failover pair. Nobody in the office noticed until Monday morning, which is exactly how it should be."
Pricing
Per user, per month. No surprise invoices.
Hardware, licences and projects are quoted separately and always in writing first. Onboarding is a fixed £1,200 for up to 40 seats, including the audit.
Essential
Small teams that need the basics done properly.
£29 / user / month
Billed monthly · minimum 12-month term · ex VAT
- 24/7/365 service desk by phone, email and portal
- Endpoint management, patching and antivirus
- Microsoft 365 administration and licence control
- Cloud backup with 30-day retention
- Quarterly review call, up to 25 seats
Growth
Firms of 25–120 who need real security and fast recovery.
£45 / user / month
Billed monthly · minimum 12-month term · ex VAT
- Everything in Essential
- EDR with 24/7 human triage on every device
- 3-2-1 backup with quarterly restore testing
- MFA and conditional access rollout
- Monthly phishing simulation and user training
- Named account engineer · P2 response in 1 hour
- One onsite engineer day each month
Complete
Regulated, multi-site and fast-growing businesses.
£68 / user / month
Billed monthly · minimum 12-month term · ex VAT
- Everything in Growth
- 24/7 monitored network, Wi-Fi and internet lines
- Immutable backups with a 4-hour recovery point
- Disaster recovery plan tested twice a year
- Compliance evidence packs for audits and tenders
- 15-minute P1 response and 4-hour onsite cover
- Named technical director on your account
All plans include onboarding, documentation you own, and no exit fees. Prices shown exclude VAT and are indicative of a 12-month agreement for up to 120 seats; enterprise and public sector pricing is quoted per site.
Service level agreement
Written down, measured monthly, with service credits if we miss it.
Your SLA is signed at onboarding, not buried in an appendix. Every metric below is reported to you on the first working day of the month, whether it flatters us or not.
Reported monthly · credits applied automatically
- Monitored uptime target
- 99.98%
- P1 first response
- 15 min
- Onsite across Yorkshire
- 4 hrs
- Recovery point objective
- 4 hrs
Next step
Book a free IT review.
A 15-minute call, then a two-hour audit of your estate at no cost. You get the written risk register either way — around one in four businesses takes it and runs it themselves.
- 1. We call within one working hour.
- 2. Free audit, usually within five working days.
- 3. Fixed written proposal — no follow-up pressure.
- Office
- Unit 4, Wellington House
62 Wellington Street
Leeds LS1 2EE - Phone
- 0113 496 0220
Service desk 24/7/365 - Opening hours
- Mon – Fri · 08:30 – 18:00
Emergency cover: 24 hours, every day